Dear Sir or Madam

On July 16 my friends and I arrived at your inn hoping tospend and enjoyable weekend . Unfortunately, because of your poor service, our weekend was a disaster.Since youy ad says "have afabulous time or get your money back , " I am requesting thatyou refund our money .

From the moment we arrived , there were a problems with theservice . First , a very unfriendly desk clerk couldn`t findour resrvations . After waiting almost half an hour , we wereled by another unfriendly clerk to our room . The room , whichhad a view of a parking lot instead of the bay , had not yetbeen cleaned , so we found dirty towels on the beds andcigarette butts in the ashtrays . Despite these problems,none of your employees apologized to us.This was not weekend wehad been looking forward to .

Service at your inn was not always like this . My previousvisits were always enjoyable because of the courteous service and cleanrooms with the beautiful views . Until things change at your inn,l will never recommend it to anyone.I expect to recive myrefund shortly.

sincerely yours,

Dale Thomas